Yoshikaの英語ワンポイントレッスン Vol. 65
これはタメになると大好評!今回は、職場でのマナー。同僚、上司、お客様との関係で気をつけること等、実践的アドバイス。
WORKPLACE ETIQUETTE
If you remember these tips of common courtesy in the workplace, you will be sure to make a great impression among your co-workers and superiors. Every work environment is different; financial institutions have a strict dress and ethics code to abide by whereas a surf shop is laid back and casual. The following tips are not comprehensive. Use your instincts and cues from people in your surroundings to know how to act or respond.
First impressions are very important. It often is the basis for how someone will perceive you. Also, if you only have once chance to meet with a CEO or someone important, it's best to make it a memorable experience. Here are some tips:
- Stand straight, make eye contact, turn towards people who are speaking, and smile at people
- Follow your office dress code
- Handshakes should be palm to palm with some firmness to the handshake
- Be alert; sleepiness looks bad in the workplace
- Be kind and courteous
- Arrive early to work everyday
People and how you treat them
- Learn names and learn them quickly. Also keep business cards. If you can't remember someone's name, that person may view you as someone who doesn't value them.
- Do not make judgments about peoples positions in the workplace. Treat the maintenance workers the same way as you would anyone else in the workplace. Everyone deserves respect!
- Don't ask others to share their personal lives with you. Also, if you choose to share your personal life with others be careful; this may become uncomfortable for all parties involved. It is typically best to keep work life at work and home life at home, unless you have become very good friends with a co-worker over several years.
- Respect peoples personal space.
Communicating
- Return emails and phone calls within 24 hours. Even if you so not have an answer right away, let the sender know that you have received the email and that you will respond at a later time.
- Ask before putting someone on speakerphone.
- Personalize your voicemail with your name and title/position.
- Emails at work should be grammatically correct and free of spelling errors.
- In the subject box of emails, make sure the title relates to exactly what the email is about. This will ensure for easy finding later.
- Underlining, italicizing, bolding or coloring can make a mild message seem overly aggressive. Use these with caution.
Meetings
- When meeting in someone's office, don't arrive more than 5 minutes early, they might have other things going on.
- Don't ever arrive late.
- When a meeting runs late and you have to be somewhere else, be prepared to explain where you need to be.
Work Space
- Keep your space professional and neat. It is a reflection of you.
- Respect others' space; don't just walk in, knock on their cubicle or door.
- Don't interrupt people on the phone.
- Limit personal calls.
- Food consumption should be regulated; the noise and smell will make for an uncomfortable environment.
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